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Shipping Information

Thank you for shopping with us! We’re excited to get your order to you. Please find all the details about our shipping process below.

Processing Time

  • All orders are processed within 1-3 business days. Processing time does not include weekends or public holidays.
  • Once your order is processed, you will receive an email notification with tracking details.

Shipping Rates & Delivery Times

Domestic (Interstate) Shipping:

  • We offer standard and expedited shipping within Australia.
  • Standard shipping: Delivery typically within 2 to 10 business days depending on your location.
  • Expedited shipping: Delivery within 2 to 7 business days.
  • Shipping rates vary based on weight and destination. You can view the shipping rates during checkout.

International Shipping:

  • International shipping rates are calculated at checkout based on your location, package weight, and shipping method.
  • Delivery times for international orders typically range from 1 to 3 weeks, depending on the destination country and any customs delays.
  • Customs duties and taxes may apply to international orders, which are the responsibility of the customer.

Shipping Carrier

  • For both domestic and international orders, we partner with trusted carriers such as Sendle, DHL or Australia Post to ensure reliable and timely delivery.
  • You will receive a tracking number once your order has been dispatched.

Order Tracking

  • Once your order is shipped, we will send you an email with your tracking number and a link to track your package.
  • Please note that tracking updates may take 24-48 hours to reflect once the carrier has processed the shipment.

Shipping Restrictions

  • We currently ship to Australia, the United Kingdom, the United States, New Zealand, and Tasmania. At this time, we do not offer international shipping to countries outside of this list. We’re working on expanding our delivery services and look forward to shipping worldwide in the near future.

Lost or Damaged Packages

  • We take great care to ensure your order arrives safely. If your package is lost or damaged in transit, please contact our customer support team immediately at support@nassy.com.au.
  • We will work with the carrier to investigate the issue and resolve it as quickly as possible.

Return Shipping (If applicable)

  • If you are returning a product, please refer to our Return Policy for detailed information about how to return items.

If you have any questions or concerns regarding shipping, don’t hesitate to reach out to us at support@nassy.com.au. We’re here to help!

Try: "Bodysuit", "Jumpsuit", "Pink"

By submitting, you confirm that you have reviewed and agreed to our Photo Submission Policy.

At NASSY, we love seeing your little ones wearing our pieces. To celebrate our amazing customers, we’re creating a feature where parents can submit photos of their babies or kids wearing NASSY for a chance to be featured on our website, social media, and other promotional materials. To ensure transparency and privacy, please read the following policies carefully.

1. Image Submission Policy / Terms of Submission

By submitting a photo to NASSY, you agree to the following terms:

  • You confirm that you are the owner of the photo or have permission from the photographer to share it.
  • You grant NASSY a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, publish, and display your submitted photo across our marketing channels, including but not limited to our website, social media, and promotional materials.
  • NASSY reserves the right to edit, crop, or adjust the photo for design or layout purposes.
  • NASSY may decline to feature photos that are unclear, inappropriate, or do not align with our brand identity.
  • You understand that once published online, your photo may be viewed, shared, or re-posted by others.

2. Parental / Guardian Consent

By submitting a photo featuring a child, you confirm that you are the parent or legal guardian of the child in the photo and consent to the photo being used by NASSY for promotional purposes. You acknowledge that the image may appear on NASSY’s website, social media accounts, and other marketing materials.

3. Privacy Policy Update

NASSY respects your privacy and is committed to protecting your personal information. When you submit a photo, we collect and store the image, your name, and contact details for verification and communication purposes only. We do not sell or share this information with third parties. All submitted content is securely stored and used only as outlined in this policy.

You may request the removal of your photo at any time by contacting us at: support@nassy.com.au. Upon verification, we will remove your image from our website and cease future promotional use within a reasonable timeframe.

4. Photo Removal / Opt-Out Policy

If at any time you wish to have your submitted photo removed, please contact us at support@nassy.com.au. NASSY will honor all verified removal requests and update our online platforms accordingly.

5. Summary for Submission Page

We love seeing your little ones in NASSY! By sharing your photos, you give us permission to feature them on our website, social media, and promotional materials. Please only upload photos you own and ensure you’re the parent or guardian of any child in the photo. You can request removal at any time by emailing support@nassy.com.au.